At Losani Homes, our goal is to create life-long satisfied customers. Our company is proud of its over 47 year history of meeting the standards and expectations of Tarion (formerly the Ontario New Home Warranty Program). Although the warranty service pledged by Losani Homes consistently exceeds what is required by Tarion, we encourage you to visit the following link to help you better understand the required warranty obligations. For a completed overview of the warranty process, please visit www.tarion.com
Email your Customer Service Representative and be sure to include your lot number and community
One of the most important things to remember is that you are responsible for certain routine maintenance items to keep you house functioning properly. These tasks tend to be relatively simple. For instance, many types of heating and air conditioning systems contain filters to remove dirt and dust from the air. These filters should be changed on a regular basis.
Cleanliness is a factor that will make your home last longer and work better. Dust and dirt, if allowed to accumulate, can harm the finishes on blinds, cabinets, countertops, floors, sinks, tubs, toilets, walls, tiles and other items. If dirt does accumulate, make sure to clean it with a substance that does not scratch or damage the finishes.
On the outside of your home, make sure that gutters and downspouts do not get clogged with leaves or other objects. The exterior of your house is built to withstand exposure to the elements, but a periodic cleaning will improve the appearance and, in many instances, prolong the life of siding and other exterior products.
When you bought your home, you received a warranty from us. This warranty applies to problems related to the construction of the home, but it does not apply to problems that arise because of failure to perform routine maintenance. Also, some items, such as appliances, may be covered by manufacturers' warranties.
You should fully familiarize yourself with the terms of the warranty policy. You should not wait to read your warranty until a problem arises.
Preventive maintenance is key in keeping your home safe, comfortable, and secure, and in reducing the need for expensive emergency repairs later on.
To keep on top of things, follow a schedule of items to check on a seasonal basis as well as those requiring monthly attention. If you're a reasonably comfortable do-it-yourselfer you should be able to handle most of these tasks yourself. For more complicated jobs you may wish to hire a handyman or a contractor.
Follow these tips to keep your home in the best condition possible:Spring Summer Autumn Winter
Melting snow on your roof can freeze up again and cause damage both to the inside and outside of your home. The video below shows you how you can safeguard your home against ice dams this winter and in winters to come.
High moisture levels in your home can lead to dampness or ice buildup on windows during winter. The video below offers practical steps you can take to maintain proper humidity levels and ventilation in your home and reduce condensation.
In keeping with our tradition of quality, Losani Homes offers a dynamic customer service department made up of highly experienced customer service administrators as well as a newly added Quality Assurance/Customer Service Manager. This amazing team of professionals serve as our customers' immediate contacts regarding complex construction and service issues. Not only have we expanded our customer service department, we have also added additional service technicians and expanded our inventory of equipment to further improve our quality of service.
What more can Losani Homes do to prove our commitment to customer care? How about the recent establishment of a 24-hour emergency line? This service has been set up so that our customers may have contact with Losani Homes directly in the event of an emergency encounter. Now we are available to our customers whenever they need us the most.
Losani Homes is committed to providing 24-hour around the clock Emergency Service. As a customer, we hope that you appreciate our efforts and do your part by not abusing this service. We ask that you limit calls to emergency situations only and that regular service issues be addressed during normal business hours. In exchange for this commitment, we would expect the same commitment from our customers too.
Conveniently, our telephone number in the event of an emergency remains the same. However, after normal business hours, emergency calls will be routed through an answering service to a Losani representative who will respond.
905.561.1700 Press 9 when prompted
As defined by the Tarion Warranty Corporation, an emergency is any situation that, if not attended to immediately would likely result in substantial damage to the dwelling or would likely represent a substantial risk to the health and safety of the occupants. Complete loss of heat, between Sept 15 and May 15.
Call the emergency service number at 905-561-1700 and press 9 when prompted
A Losani Homes employee will return the call as soon as possible to discuss the nature of the emergency
Consult your Homeowner Emergency Checklist to assist you in resolving the problem
Losani Homes will ensure the situation has been made safe and secure so that any further damaged will be prevented within 24 hours of receiving the emergency phone call
Full repair in accordance with the Losani Homes warranty obligations may take longer to complete once the initial emergency has been dealt with
Here are some guidelines to aid you in the event that you experience any of these emergency situations:
Check the function of the thermostat—the main floor thermostat been switched to the off setting?
Check to see if the master electrical power switch has been shut off.
Check the temperature inside/outside the home—if outside temperatures are moderate (Fall and Spring) the home will not cool down to an unreasonable temperature so standard service call during business hours may be suggested.
If you have a high-efficiency furnace, make sure that the exterior vents are not blocked by snow this condition can trigger a shut down of the furnace.
Everyone in the home should leave immediately and the appropriate gas utility and/or repair service must be contacted immediately.
Determine whether an area wide situation exists the local electrical utility will handle the problem in this situation.
If part of the home is off, perform a routine check of the circuit breakers, ground fault interrupters, etc.
Only in the case where there is no electricity in the entire home (unique to this home only) will an emergency service call be required.
Determine whether an entire blockage exists—odour in basement and sewage spilling into the basement from the floor drain are typical indicators.
Where a fixture (sink, toilet) is blocked but all other fixtures function normally, a regular service call on the next business day should be appropriate.
Most homes have more than one toilet and tub/shower fixture. Although it may be inconvenient for you when a fixture cannot be used, it is not considered an emergency when other fixtures still function.
Determine the nature of the leak and whether you can isolate the problem by shutting off individual line or fixture valves. Where a leak can be stopped in this manner and you have the use of plumbing fixtures, this situation is not deemed an emergency and can be handled by a normal service call.
For a situation where the entire house must be shut down at the main shut off or for the unusually situation where the service from the street is broken/frozen etc., then an immediate service call must be arranged.
Determine the location and severity of the leak.
Where the leak is minor such as through window or door seals or minor seepage through basement cracks (no major/continuous accumulation of water), you should be able to deal with the situation until a normal service call can be arranged.
Where water penetration is continuous, especially through the walls and roof that may likely cause collapse of drywall or severely damage interior finishes, a service call should be made immediately. Temporary measures will probably be required to stop or reduce the penetration to a manageable level until such time as the exact cause can be determined and a correct repair implemented.