-LosaniHomes.

Customer Experience

We take pride in offering the best customer service experience to each and every past, present, and future Losani purchaser.

Losani Homes' 10 step home-buying guide

Choose your perfect losani homes

Choose your perfect losani home

View our homes online here or visit a sales office where a Losani homes Sales Respresentative will help guide you through the process.

Complete a purchase & Sales Agreement

Complete a purchase & Sales Agreement

Visit the Design Center and sign all the pertinent documents for your new home including any changes or structural options you may wish to add. Pick up all documents once approved and review with the Sales Representative.

Your design centre appointments

Your design centre appointments

Attend your Design Centre appointments with one of our Design Consultants. During your first appointment you will complete your drawing review including plumbing and electrical requests. Then select your finishes at your second appointment.

The pre-construction meeting occurs

The pre-construction meeting occurs

Review the Schedule A options, selections and extras. Losani’s site saftey and visitation policy is reviewed for your upcoming construction walk through.

Attend your on-site frame walk

Attend your on-site construction walk through

Go over a checklist of items with the site Superintendant to ensure that all of your requests have been captured. Feel free to ask questions along the way!

Your pre-delivery inspection occurs

Your pre-delivery inspection occurs

Our PDI/QA Technician meets you on site with a welcome package and emergency contact info. A walk-through is done ensuring that the item check list is completed.

Closing Day!

Closing Day!

Losani’s Customer Care Manager will meet you at your new Losani home with the keys and a special welcome gift.

Move into your new losani home

Move into your new losani home

Over the next several weeks, receive a Warranty package and other information regarding decks (if applicable), sodding, & driveway paving.

"The buying process and design visits were informative and gave me a great view of my purchase. The home visit with my warranty rep really gave me a better understanding of what the next steps were, it was a nice personal touch. The techs on the warranty team were helpful and gave me great advice when I asked them questions during my service after I filed the 30 day form. So far so great Losani!"

Keri

"My daughter was looking to purchase a new home and I pointed her in the direction of Losani. As a previous Conciliator for Tarion, I was very familiar (and impressed) with the quality, workmanship, and reputation of the brand. My daughter recently put in an offer for a townhouse and thus far the sales team has been extremely helpful and courteous. We expect nothing less for the remainder of the process."

Robert

"Great experience with the build of my new home. With all the excitement we had from chosing designs to moving in. Thank you for an exciting exprience with the purchase of our new home."

Dale

"Thanks @LosaniHomes for your prompt service today. Great builder with excellent customer service!"

Tina