Customer Experience

We take pride in offering the best customer service experience to each and every past, present, and future Losani purchaser.

Losani Homes' 10 step home-buying guide

Choose your perfect losani homes

Choose your perfect losani homes

View our homes online here or visit a sales office where a Losani homes Sales Respresentative will help guide you through the process.

Complete a purchase & Sales Agreement

Complete a purchase & Sales Agreement

Visit the Sales Office and sign all the pertinent documents for your new home including any changes or structural options you may wish to add. Pick up all documents once approved and review with the Sales Representative.

Attend a learn losani event

Attend a learn losani event

Learn about the building process and what to expect next followed by a Q&A segment, then enjoy some refreshments and meet your neighbours. Learn Losani is held every two months, and may take place after your Design Centre appointment.

Your design centre appointments

Your design centre appointments

Attend your Design Centre appointments with one of our Design Consultants. During your first appointment you will complete your drawing review including plumbing and electrical requests. Then select your finishes at your second appointment.

The pre-construction meeting occurs

The pre-construction meeting occurs

Review the Schedule A options, selections and extras. Losani’s site saftey and visitation policy is reviewed for your upcoming Frame Walk.

Notice of key moments in building process

Notice of key moments in building process

Postcards and photos will be sent to you throughout the building process to inform you of and keep you updated about key moments in the construction of your home.

Attend your on-site frame walk

Attend your on-site frame walk

Go over a checklist of items with the site Superintendant to ensure that all of your requests have been captured. Feel free to ask questions along the way!

Your pre-delivery inspection occurs

Your pre-delivery inspection occurs

Our PDI/QA Technician meets you on site with a welcome package and emergency contact info. A walk-through is done ensuring that the item check list is completed.

Closing Day!

Closing Day!

Losani’s Customer Care Manager will meet you at your new Losani home with the keys and a special welcome gift.

Move into your new losani home

Move into your new losani home

Over the next several weeks, receive a Warranty package, AVID survey and other information regarding decks (if applicable), sodding, & driveway paving.

Download Buying Guide PDF

Download the Buying Guide PDF

*Complete Your Avid Surveys

Losani Homeowners that complete Avid surveys are automatically entered into a quarterly draw and are eligible to win a $500 gift card to Home Depot! So be sure to complete the 3 surveys that you receive over the course of your home buying experience with Losani.

Testimonials

We recently visited the Design Centre for our two appointments to choose our colours, cabinetry and upgrades. Stephanie Caswell was our Interior Design Consultant for our two appointments. She was amazing. She never rushed us and was always ready to give her opinion on the choices available to us. We had visited the Design Centre previously to familiarize ourselves with the many choices offered and to say the least it was a little overwhelming, but Stephanie made it seem effortless and the time just flew by. You have a great asset in Stephanie. We sometimes forget to thank the people that make a difference, that make you feel comfortable and Stephanie did that. We know that you keep records of complaints that come your way, but people never seem to say thank-you to the ones that make a difference ----so Thank you Stephanie and Losani Homes for making our experience a great one.

Fernanda & Connie

Thanks @LosaniHomes for your prompt service today. Great builder with excellent customer service!

Tina

Our brand new Losani home is absolutely perfect! Everything we wanted was completed and we couldn't be happier. The entire experience was smooth from start to finish and the Losani people along the way were helpful and friendly. We are so pleased we chose Losani to build our home.

Gary & Doris

I just wanted to give you some feedback with our 2 decor appointments we had with Stephanie Caswell on January 24th and February 28th 2014. I just wanted to let you know that she did an excellent job with both of our appointments. She was very helpful, informative and answered all of our questions that we had during the whole process in a timely manner which made our process smooth and relaxing for us during a stressful time with all the decisions we had to make for our new home. My wife and I had some ideas for our home and Stephanie helped us by get those ideas included in our home. My wife is thrilled with our new home & we both wanted to thank Stephanie for her hard work and input for us to achieve our dream home. Thanks Stephanie!!!

We have friends looking to buy a Losani home in another development and we already recommended them to book with Stephanie.

Mark

We wanted to thank you for such a great experience during our design appointment today. Having Rob available to answer questions saved all of our time which is so valuable. Joanne was very professional and knowledgeable which made the process enjoyable. We were happy she felt comfortable enough with us to make suggestions she knew we would want. She understood what we wanted our place to look like and therefore made everything flow through the whole home. All of our expectations were met and we would highly recommend Joanne and Losani Homes to everyone.

Norman & Deborah